Terms of Service

You must be at least 18 years old and authorized by your organization to use the Services. You're responsible for keeping your credentials confidential and for all activity on your account. Notify security@techowlshield.com immediately if you suspect unauthorized use.

You agree not to:

• Reverse engineer, decompile, or attempt to extract source code from the Services.
• Use the Services to send spam or distribute malware.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to access user data, organizations, or systems you don't have rights to.
• Use the Services in violation of any applicable law.

Paid plans are billed in advance, monthly or annually. Fees are non-refundable except as required by law. We may change pricing on at least 30 days' notice; continued use after the effective date means you accept the new pricing.

You keep all rights to data you submit ("Customer Data"). You grant us a worldwide, non-exclusive licence to use it solely to provide the Services and to improve them in aggregated, de-identified form. We process Customer Data per the Privacy Policy.

We implement commercially reasonable technical and organizational measures to protect Customer Data — SOC 2 Type II controls, encryption in transit and at rest, mandatory MFA, and regular penetration testing. We target 99.9% monthly uptime; service credits are described in the relevant order form.

Each party will protect the other's Confidential Information with at least the same care it uses for its own — and never less than reasonable care. Confidential Information does not include information that becomes publicly available through no fault of the receiving party.

You may terminate at any time from billing settings. We may suspend or terminate access if you breach these Terms, fail to pay fees, or use the Services to harm others. On termination we delete Customer Data within 30 days unless an export is in progress.

The Services are provided "as is" without warranty of any kind. To the maximum extent permitted by law, our aggregate liability is limited to the fees paid by you to us in the 12 months preceding the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages.

These Terms are governed by the laws of the jurisdiction stated in your order form, excluding its conflict-of-laws rules. Any dispute is resolved in the competent courts of that jurisdiction.

We may update these Terms from time to time. Material changes are communicated via the in-product We've updated our Terms banner. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Email legal@techowlshield.com.